Hayden Clover Solutions: Where Style Meets Simplicity, effortlessly!

Return and Refund Policy:

A warm welcome to the elegant world of Hayden Clover Solutions! We are thrilled to have you experience our curated collection of stylish goods. Your happiness is paramount, and we are dedicated to ensuring your shopping journey is both enjoyable and hassle-free. Kindly take a moment to familiarize yourself with our Return and Exchange Policy, thoughtfully designed to provide you with complete peace of mind throughout your purchase.

Understanding Our Terms Explained

Let's clarify some key terms used in this policy:

✔️ We/Us/Hayden Clover Solutions: Refers to the dedicated team at Hayden Clover Solutions, operating from India.

✔️ Goods: Encompasses the beautiful items available for you to discover on our platform.

✔️ Orders: Represent your valued requests to purchase Goods from us.

✔️ Service: Denotes our user-friendly website, bringing the elegance of Hayden Clover Solutions, directly to you online.

✔️ Website: Your digital gateway to our exquisite collection at https://www.haydenclover.com

✔️ You: Our valued customer, whether an individual or a company, utilizing our Service and make shopping a joyful experience.

Our Customer-Friendly Return Policy

Your contentment is our priority. Whether you require a replacement or exchange, our accommodating policy provides the necessary flexibility. Explore our options for RETURNS, REFUNDS, GIFT CARDS, and EXCHANGES, all governed by the terms detailed below.

Refund/Cancellation

We accept returns in case of damaged products. Otherwise at present, we are not providing any return or refund policies. We will issue full replacement if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.

▪️Since quality check is performed for each product at our end before it’s packed and dispatched, no return/exchange is allowed except in case the customer receives damaged/wrong product/Wrong size (Which is not the size you ordered)

▪️We will entertain such a complaint only if reported within 24 hours of having received the parcel and only on the basis of a 360° parcel opening video.

▪️It must be an unedited, uncut, uninterrupted unboxing video right from the beginning straight away showing the address details on the parcel and clearly showing the issue/defect with good lighting

▪️Minor manufacturing defects - like threads coming out shall not make the product eligible for return/replacement.

▪️Slight colour difference is always possible due to photographic effects

And in case of return/exchange we don’t have a return pickup facility hence the parcel has to be sent by the customer to our address

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwise there is no return or replacement would be available.

Important Note: Each Order qualifies for a single Return or Exchange request. If you initiate a return, any complimentary item received with your purchase (such as a care package or cushion cover) must also be returned. Failure to do so will result in its equivalent value being deducted from your refund.

✔️ Certain items, including Fabric Swatches, Cushion Covers, Runners, and are non-returnable.

✔️ Items on sale are non-refundable and are on non-returnable or exchanged.

✔️ Custom-made Orders are non-returnable and require full prepayment.

✔️ Products with significant discounts are not eligible for Returns or Exchanges.

✔️ For Cash on Delivery (COD) orders, the refund process commences once our shipping partner confirms receipt of payment, which may take up to 28 days.

✔️ A nominal charge of Rs 200 will be applicable for each return or exchange per Order ID.

✔️ Hayden Clover Solutions retains the right to decline any requests for returns, refunds, or exchanges.

Upon receiving and inspecting your returned product, your refund will be processed. For payments made online, the refund will be credited back to your original payment method. Refunds for COD orders will be issued in the form of a gift card.

For Your Complete Satisfaction

Manufacturing Imperfections

If you discover a manufacturing defect within 7 days of receiving your product, please refrain from installing it. Kindly email us at haydencloversolutions@gmail.com with your order number and accompanying photographs and video recording of the defect.

Modifying or Cancelling Your Order

✔️ We are unable to accommodate any changes to your order after 12 hours from the time of placement.

✔️ Order cancellations are not accepted after a 24-hour window.

✔️ Heavily discounted products which are above 25% cannot be returned once they have been delivered.

We encourage you to review the product well before finalizing your order.

At Hayden Clover Solutions, your satisfaction is the cornerstone of our business. Shop with confidence, knowing that we are dedicated to making your experience truly exceptional.

You will receive regular updates regarding the status of your return via email, phone, and SMS, provided we have your correct contact information.